Return and Refund Policy
Return and Refund Policy
At Nuvora we want you to be happy with your purchase. If you need to return a product, contact us within 30 days of delivery.
Returns
To be eligible for a return, the product must:
Be unused and in the same condition in which you received it.
Be in its original packaging, where applicable.
Include proof of purchase or your order number.
Do not send the product directly to the manufacturer. Please contact us first to receive return instructions.
Damaged or defective products
If you receive a damaged, defective or incorrect product, contact us as soon as possible after receiving your order. We may ask for photos or videos of the product to verify the issue and determine the appropriate solution.
Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to the original payment method. The time it takes for the refund to appear may vary depending on your bank or payment provider.
Return costs
Unless the product arrived damaged, defective or incorrect, the shipping costs associated with the return are the customer's responsibility.
Original shipping costs are non-refundable, except when the return is due to an error on our part or a defective product.
Items not eligible for return
We do not accept returns of products that have been used, damaged by the customer or are not in reasonably resalable condition.
Need help?
To request a return or if you have any questions about your order, contact us at: